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NEIGHBOURHOODS UNITED: PEACE OF MIND– BY TEXT!

The Neighbourhoods United Community ALARM System allows registered members based in postcode areas to instantaneously ALARM other registered members in times of need by sending just one text message.

A feature of the service is that you don’t have to know names and contact details for your neighbours. Your details will not be accessible to anyone else. The confidential and secure database collates the information when each of your Post Coded neighbourhood community group registers and only sends out ALARMs if any of you text the Community ALARM System at time of need.

How The System Works:

• You and your neighbours register your names, postal & email addresses, postcodes (creating a username and password) all here on the Neighbourhoods United Website.
• You will then be set up with the community group aligned with your postcode on the Neighbourhoods United Community Text ALARM System.
• We will then email you an authentication email along with the Neighbourhoods United ALARM number.
• Then, the moment a potential incident occurs in your neighbourhood, you text the word ALARM to the Neighbourhoods United ALARM number. The System recognises who you are, which post coded community group you belong to and which other homes are part of your community group.
• The System then sends out a Community Text ALARM to every registered mobile phone of every registered member within your community group making them aware of the potential incident or problem.
• You and your neighbours take the measures outlined in the Neighbourhoods United Community Text ALARM message to safeguard yourselves and your homes. Where required contact the emergency services.

IMPORTANT NOTE: Upon receipt of the authentication email you are required to log back into the system using the hyperlink provided within the email and authenticate your registration. At this stage you will also be asked to register up to two mobile phone numbers with Neighbourhoods United. The mobile phone numbers you input will be the only numbers that you can utilise in sending/receiving messages to/from Neighbourhoods United.

FREQUENTLY ASKED QUESTIONS
How do I register on Neighbourhoods United?
You need to click on the (register icon) on the top right hand side of the Home Web page of the site.

What are my username / password?
On the first page of the registration process, will be asked to create a username and password. We suggest each be at least 8 characters long, using a mixture of both letters and numbers. Please ensure that you make a note of or are easily able to remember both username and password you create.

Why won’t it accept my postcode?
This field is case sensitive so you need to use capital letters for the characters and there should be a space between them i.e. WV10 5AJ

I haven’t got an email address, what do I do?
This is a mandatory requirement in order to enable us to communicate with you. If you do not have an email, the system will not allow you to continue. You will need to acquire an email address and then come back to this website and register in order to become part of the Neighbourhoods United Community.

I’ve completed the registration process but it won’t let me continue?
Have you typed in the letters correctly from the grey captchas box? You may have entered the incorrect letters. Please refresh the page by clicking the refresh icon on your browser. This will give a new batch of letters so you can try again. If by doing this the screen blanks out we can only apologise as you may need to re-type all of your details again.

Whilst trying to register I keep getting a security pop up box – contains both secure & non secure items?
Each time you get this message click ‘yes’ as this is just ensuring that the site you’re on is secure.

I’ve registered so what happens next?
A welcome email will be sent to you shortly. The email will require you to click on a hyperlink in order to authenticate. The email will also contain the the Neighbourhoods United ALARM number. You are required to click on the hyperlink to complete the registration process. At this stage you will also be asked to enter two mobile phone numbers with Neighbourhoods United. The mobile phone numbers you input will be the only numbers that you can utilise in sending/receiving messages to/from Neighbourhoods United.

I’ve just registered but can’t remember the address I put in…
please email us at support@neighbourhoods-united.com so that we can make the necessary checks and advise.

I’ve tried everything but still can’t register…
We apologise for the difficulties you have incurred and would appreciate it if you email us your contact details to support@neighbourhoods-united.com. Our IT helpdesk will contact you to rectify the problem. Please advise if there are any specific times that you are not available so that they call at a convenient time.

I’ve received my authentication code what do I do?
Click on the hyperlink within the email and it will take you to our website in order to authenticate and register your mobile phones. Enter the two mobile phone numbers you wish to use. Once you have entered these details click update and you will instantly be set live. This means you will now be able to text ALARMs if required.

I want to send you an email but I am unable to…
Clicking on email us should divert to your email default account. However, if not, please copy support@neighbouhoods-united.com into your email client service and then send an email via that route.

DISCLAIMER: The Neighbourhoods United Community Text ALARM system is for use during actual incidents or at times of potential threat to the security of your home and only in addition to the emergency services, police, fire and ambulance. It is not to be used INSTEAD of the emergency services.